Delivery, Returns & Sizing | Marelia (UK & Ireland)

Here’s the typical timeline:

For UK orders:

Processing time: 1–3 working days (Monday to Friday)
Transit time: 3–5 working days once dispatched
Total delivery time: 4–8 working days from order to delivery

For Ireland orders:

Processing time: 1–3 working days (Monday to Friday)
Transit time: 4–7 working days once dispatched
Total delivery time: 5–10 working days from order to delivery

Working days exclude weekends and bank holidays. If there’s a delay outside the usual timeframe, we’ll email you with an update.

For full details, see our Shipping Policy.

We currently deliver within the United Kingdom and Ireland only.

Once your order is dispatched, we’ll email you tracking information.

You can also track your order via our tracking page using your order number and email address.

We offer standard delivery using tracked services through reputable courier partners.

UK orders:

Free standard delivery on orders over £40
£2.50 standard delivery on orders under £40

Ireland orders:

Free standard delivery on orders over €45
€2.99 standard delivery on orders under €45

No hidden fees.

If you’ve made a mistake, contact us as soon as possible at contact@marelia.co or use our contact form. If your order hasn’t been processed yet, we may be able to update it.

Once an order has been dispatched, we can’t change the delivery address. Please double-check your details at checkout.

If your order is overdue, contact us at contact@marelia.co or use our contact form with your order number. We’ll check the tracking and help resolve it.

Delays can happen during busy periods, bank holidays, or delivery network disruption. If we’re aware of an issue, we’ll email you.

Yes. Orders are sent in plain packaging.

You have 30 days from receiving your order to request a return.

Items must be unworn, unused, and in their original condition, with tags and packaging intact. For hygiene reasons, intimate items must be returned in a condition that meets our return requirements (including any hygiene seals, where applicable).

For full details, see our Refund Policy.

Yes. If it’s unworn, unused, and in its original condition, you can request a return within 30 days of receiving your order.

For change-of-mind returns, you cover the return postage. We recommend using a tracked service.

All returns must be requested through our returns portal within 30 days of receiving your order.

You’ll typically need:

Your order number
Reason for return
Photos (only if the item is damaged, defective, or incorrect)

If you need help using our returns portal, contact us at contact@marelia.co or use our contact form.

Important: Please don’t send anything back without an approved return request. Unauthorised returns may be refused or delayed.

Change-of-mind returns: you pay the return postage.
Damaged, defective, or incorrect items: If confirmed, we’ll cover return postage costs or provide an alternative return method.

Contact us at contact@marelia.co or use our returns portal.

Please include:

Your order number
Clear photos of the issue

We’ll review it within 1 working day. If confirmed, we’ll cover return postage or provide an alternative return method.

Once we receive the item back we'll send a replacement or process a refund.

We don’t offer direct exchanges. If you need a different size or style, request a return (if eligible) and place a new order.

Once your return is received and inspected, we’ll email you with the outcome. If approved, your refund will be issued to your original payment method within 7 working days.

We don’t charge restocking fees.

We don’t accept returns of:

Items that show signs of wear, washing, damage, odours, staining, or alteration
Items missing tags, packaging, or accessories
Items not suitable for return for hygiene reasons if they’ve been worn, used, washed, or unsealed, where applicable
Final sale items (if clearly marked at the time of purchase)

If you’re unsure whether your item qualifies, contact us at contact@marelia.co or use our contact form before requesting a return.

Each product page includes a size guide. Lingerie fit can vary between styles, so we recommend checking the size guide before ordering.

If you’re between sizes and want help, email contact@marelia.co or use our contact form with your measurements.

That’s what the 30-day return window is for.

If it doesn’t fit, request a return through our returns portal (unworn, unused, tags and packaging intact) and place a new order in the size you want.

Yes. Email us at contact@marelia.co or use our contact form with your measurements and the item you’re considering.

We’ll do our best to guide you.

A bit of care goes a long way in keeping lingerie in great shape.

Hand Washing (Recommended):

Use cold water with mild detergent
Gently press out excess water — don’t wring or twist
Lay flat or hang to air dry

Machine Washing (If Needed):

Use a lingerie bag on a delicate cycle
Cold water only
Fasten hooks before washing to prevent snagging

Drying:

Do not tumble dry — heat can damage elastic and delicate fabrics
Lay flat or hang to air dry away from direct heat or sunlight

Storage:

Store folded or hanging in a cool, dry place
Avoid cramming items into drawers (it can affect shape and stretch)
For bras, avoid folding cups inside each other to help maintain shape

For Lace & Delicate Pieces:

Hand wash only
Be extra gentle when rinsing and pressing out water

If a product has specific care instructions on the label, please follow those.

Not always. Lace, mesh, and delicate fabrics are best hand-washed. For sturdier pieces, a delicate machine cycle in a lingerie bag can work. When in doubt, hand wash.

We accept the following payment methods (in this order):

American Express
Apple Pay
Google Pay
Maestro
Mastercard
Paypal
Shop Pay
Visa

All payments are processed securely.

No hidden fees. The total you see at checkout is the total you pay us for delivery within the UK & Ireland.

If you need to cancel or change something, contact us as soon as possible at contact@marelia.co or use our contact form with your order number.

If your order has already been processed or dispatched, changes may not be possible. In that case, you can request a return after delivery through our returns portal (if eligible).